WestHouse Hotel New York
What Guests Say
Location is great and the staff were helpful at check-in as well as throughout the stay. Calling guest services was another matter, but OK. Just call the front desk and you'll be fine. They have a great wine/bar/buffet every day at 5 p.m. Perfect if you have dinner reservations for later in the evening.
Gary
December 2022
the service staff esp Mo from the front desk - outstanding service
Wee
May 2023
The hotel is in a great location. It is elegant and clean. The staff was nothing short of pleasant. Everyone was incredibly nice. Armani helped out with some things and she was exceptionally nice to me when I checked in-thank you again. The food services were very nice. I liked the espresso machine and the lox for breakfast. Happy hour was nice-unlimited beer wine and Prosecco. Our view looked right into time square.
Vyacheslav
February 2025
The location is amazing, perfectly located to explore the city. Staff was very friendly and helpful but our experience the first night was not great. Didn't have water or glasses in the room upon late check-in and called 3 separate times but no one ever came. The hotel staff made it right the next day and we were taken care of.
Amanda
July 2023
Excellent Breakfast, Excellent evening snacks, wine and beer on the house !
Tilak
April 2024
Vanessa at the front desk was very friendly and made sure that everything would run smoothly for the duration of our stay. We were in the city for the NYC half marathon. One day our room hadn't been turned over because we were in it when they were going to clean it. When we returned it was still not done, however, I put a request in for a late turn over, and the management contacted me, not once, but twice to make sure that it had been serviced. They then came promptly and cleaned it up. Everyone was so very helpful. I would give the hospitality a 5 star rating. The beds were very comfortable and the rooms were clean.
John
March 2025
Our third visit, great location and fabulous service in the restaurant/bar area. The one bedroom suites are ideal for our family group and the close proximity to the 23rd floor was ideal for using the food and drink facilities.
Stephen
April 2025
This is an upmarket hotel in an upmarket location. You are (relatively) out of the hustle and bustle, but certainly close enough easily to access whatever you want. Being a few blocks away from Central Park/5th Ave and great restaurants north of the location was fantastic. The staff are extremely welcoming and helpful and cannot do enough to assist. The hotel is beautifully renovated and the rooms are lovely. Oh, and a great shower (a NYC bonus!).
Mark
July 2022
Location was great. Easy walk to Columbus Circle and Metropolitan opera and Central Park and easy walk to Times Square. And subway right next door. Also a fast and pretty walk to all the shops and storefronts on Fifth Avenue. Great access to Macy’s Thanksgiving parade- just a 1-2 block walk down 55th street. Breakfast was great. We did not know there would be a full Thanksgiving dinner- had not been told about included evening food options- wish we had known. It is very hard to find rooms in NYC that sleep 4 adults so we were pleased with that. Decent price.
Leslie
November 2024
Very well located hotel, super friendly and helpful staff. Cool view from the room. Tasty breakfast.
Bartosz
April 2023
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